FAQs

Welcome to Shopping Lounge, accessible at https://shoppinglounge.pk/. Below are answers to some of the most common questions our customers have. If you don’t find the answer you’re looking for, feel free to contact us!

1. General Information

Q1: What is Shopping Lounge?

A: Shopping Lounge is an online e-commerce platform offering a wide range of products, including fashion, electronics, home goods, and more. We aim to provide high-quality products at competitive prices with excellent customer service.

Q2: How can I contact Shopping Lounge?

A: You can reach us through:

2. Account and Registration

Q3: Do I need to create an account to shop on Shopping Lounge?

A: No, you can place an order as a guest. However, creating an account allows you to track your orders, save your preferences, and enjoy faster checkout in the future.

Q4: How do I reset my password?

A: On the login page, click “Forgot Password” and enter your email address. We’ll send you instructions to reset your password.

3. Ordering and Payments

Q5: How do I place an order?

A: Simply browse our website, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details.

Q6: What payment methods do you accept?

A: We accept multiple payment methods, including:

  • Credit/Debit Cards
  • Bank Transfers
  • Cash on Delivery (if available in your area)

Q7: Is my payment information secure?

A: Yes, all payments are processed through secure third-party payment gateways. Your financial information is encrypted and protected.

Q8: Can I cancel or modify my order after placing it?

A: Please contact us immediately at shoppinglounge.pk@gmail.com or call +92 304 771 4094. If your order has not been shipped, we may be able to cancel or modify it.

4. Shipping and Delivery

Q9: How long does delivery take?

A: Delivery times vary depending on your location. Typically, orders are delivered within 3-7 business days after dispatch.

Q10: Do you offer international shipping?

A: Currently, we only ship within Pakistan. However, we plan to expand internationally in the future. Stay tuned for updates!

Q11: How can I track my order?

A: Once your order is shipped, you will receive a tracking number via email or SMS. Use this number to track your shipment on the courier’s website.

Q12: What if I’m not available to receive my order?

A: If you’re unavailable, the courier will attempt to deliver your order again or leave it at a nearby pickup point. You’ll receive a notification with further instructions.

5. Returns and Refunds

Q13: What is your return policy?

A: You can return eligible items within 7 – 15 days from the date of delivery. Items must be unused, unwashed, and in their original condition with tags attached. For more details, visit our Refund and Returns Policy.

Q14: How do I initiate a return?

A: Contact our customer support team at shoppinglounge.pk@gmail.com or call +92 304 771 4094. Provide your order number and details of the item(s) you wish to return.

Q15: When will I receive my refund?

A: Once we receive and inspect the returned item(s), your refund will be processed within [insert timeframe, e.g., 5-7 business days]. The refund will be issued in the original form of payment.

Q16: What if I receive a damaged or defective item?

A: Notify us immediately within [insert timeframe, e.g., 48 hours] of delivery. Include photos of the damage or defect along with your order details. We will arrange for a replacement or refund.

6. Products and Availability

Q17: What should I do if an item is out of stock?

A: If an item is out of stock, you can sign up for restock notifications (if available). Alternatively, contact us, and we’ll let you know when it’s back in stock.

Q18: Are the product images and descriptions accurate?

A: We strive to ensure that all product images and descriptions are accurate. However, slight variations in color or size may occur due to photography or manufacturing processes.

Q19: Can I order customized or personalized products?

A: Yes, we offer customization options for select products. Look for the “Customize” option on the product page or contact us for more details.

7. Discounts and Promotions

Q20: Do you offer discounts or promotions?

A: Yes, we regularly run sales, discounts, and promotional offers. Subscribe to our newsletter or follow us on social media to stay updated.

Q21: How do I apply a discount code?

A: During checkout, enter your discount code in the designated field and click “Apply.” The discount will be reflected in your total.

Q22: Can I combine multiple discount codes?

A: Generally, only one discount code can be applied per order. Check the terms of the promotion for specific details.

8. Privacy and Security

Q23: How do you protect my personal information?

A: We use industry-standard security measures to protect your data. Your information is encrypted during transmission and stored securely. For more details, review our Privacy Policy.

Q24: Do you use cookies?

A: Yes, we use cookies to enhance your browsing experience and analyze website performance. For more information, read our Cookies Policy.

9. Other Questions

Q25: Can I sell my products on Shopping Lounge?

A: At this time, we do not offer third-party seller accounts. However, we may explore this option in the future.

Q26: What should I do if I have a complaint or feedback?

A: We value your feedback! Please email us at shoppinglounge.pk@gmail.com or call +92 304 771 4094. We’ll do our best to resolve any issues promptly.

Contact Us

If you have additional questions or need further assistance, feel free to reach out:

Thank you for choosing Shopping Lounge! We’re here to help make your shopping experience seamless and enjoyable. 😊