Refund and Returns Policy

Effective Date: 15 February 2025

Welcome to Shopping Lounge, accessible at https://shoppinglounge.pk/. We strive to ensure your satisfaction with every purchase. This Refund and Returns Policy outlines the terms and conditions under which you may return products or request refunds. Please read this policy carefully before making a purchase.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
  • The return request must be initiated within [insert number, e.g., 7, 14, or 30] days from the date of delivery.
  • Proof of purchase (e.g., order confirmation or invoice) is required.
  • Certain items, such as personalized or perishable goods, may not be eligible for return unless they are defective or damaged.

2. Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Personalized or custom-made products.
  • Perishable goods (e.g., food items).
  • Intimate or sanitary goods (e.g., underwear, swimwear).
  • Gift cards or digital downloads.
  • Any item not in its original condition due to misuse, negligence, or improper handling.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team via email at shoppinglounge.pk@gmail.com or call us at +92 304 771 4094.
  2. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
  3. Once your return request is approved, you will receive instructions on how to proceed, including the return address.

4. Return Shipping Costs

  • If the return is due to an error on our part (e.g., incorrect or defective item), we will cover the return shipping costs.
  • If the return is for any other reason (e.g., change of mind), the customer is responsible for the cost of return shipping.

5. Refunds

Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within [insert timeframe, e.g., 5-7 business days] and issued in the original form of payment.

a. Refund Methods

  • Credit card payments: Refunds will be credited back to the original card used for the purchase.
  • Bank transfers or cash on delivery: Refunds will be processed via bank transfer or another agreed-upon method.

b. Processing Time

Please note that it may take additional time for your financial institution to process the refund and reflect it in your account.

6. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact us at shoppinglounge.pk@gmail.com or call us at +92 304 771 4094. Exchanges are subject to product availability. If the desired item is out of stock, we will issue a refund instead.

7. Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately within [insert timeframe, e.g., 48 hours] of delivery. Include photos of the damage or defect along with your order details. We will arrange for a replacement or refund at no additional cost to you.

8. Late or Missing Refunds

If you do not receive your refund within the expected timeframe, please:

  1. Check your bank account or payment method again.
  2. Contact your bank or financial institution to confirm processing times.
  3. Reach out to us at shoppinglounge.pk@gmail.com for further assistance.

9. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised version on our website. It is your responsibility to review this page periodically for updates. Your continued use of the website after any changes indicates your acceptance of the updated terms.

10. Contact Us

If you have any questions, concerns, or requests regarding this Refund and Returns Policy, please contact us using the following details:

Thank you for shopping with Shopping Lounge!